Return Policy

Introduction

At Brands Hype, we prioritize customer satisfaction and strive to ensure that every purchase meets your expectations. Our return policy is designed to be transparent and accommodating, reflecting our commitment to quality and exceptional service.

Eligible Returns

If you are not fully satisfied with your purchase, you may return it within 14 days for an exchange or a refund in the case of manufacturer defects or errors on our part.

Process for Returns and Exchanges:

To initiate a return or exchange, please contact our support team at returns@brandshype.ca with your order details and reason for return.

Item Condition:

To be eligible for a return, items must be in their original, unused condition, including all original packaging, tags, and accessories.

Proof of Purchase:

Please include a copy of your receipt or proof of purchase with your return.

Processing Time:

Refunds and exchanges are typically processed within 7 business days of receiving the returned item.

Non-Returnable Items:

For health and safety reasons, eye care products, including eye drops, are non-returnable once purchased, in accordance with health regulations.

Shipping Costs:

Brands Hype covers the return shipping costs for items returned due to defects or incorrect shipments. For other returns, customers are responsible for the shipping costs.

Customer Support:

Our customer service team is available to assist you with any questions or concerns.

Policy Updates:

Our return policy may be updated periodically to reflect changes in our service or regulations, so please review it regularly.

Conclusion:

Your satisfaction is paramount at Brands Hype. We are dedicated to delivering not just high-quality products but also a shopping experience that you can trust and enjoy.